Reinventing breaking news

Breaking news are the highest trafficked parts of news companies’ websites, but they haven’t kept up with evolving user habits.

INDUSTRY
Media

IMPACT
Double digit increase in engagement

In a nutshell

Led a 14-member team to redesign, rebuild and relaunch CNN's breaking news products across web and mobile, achieving a 50% increase in time spent on site.

What we did

  • Rapid Innovation for Breaking News: We launched a focused design sprint to accelerate the generation of impactful product and feature concepts for the Breaking News Product Team.

  • Unlocking User Motivations: We evolved our understanding of users, moving beyond demographics to define rich User Archetypes, revealing the "why" behind their news consumption habits.

  • Discovering Distinct News Consumption Modes: Through in-depth research, we uncovered three distinct ways users engage with news, informing targeted product development.

  • Predictive Attitudinal Dimensions: We identified five key attitudinal dimensions that predict user behaviors and preferences in digital news consumption, enabling data-driven design decisions.

  • From Insight to Impact: We rapidly ideated, user-validated, and generated a prioritized list of MVP features and a comprehensive product roadmap, setting the stage for impactful innovation.

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